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These are your service heroes

Technical customer service

4,9

30 Customer reviews

You take care of your patients, we take care of your reprocessing room: SteriHero's comprehensive technical customer service is implemented by our heroic friends at MELAG and works closely with our trained specialist trade partners. This enables us to overcome even the most complex challenges in the shortest possible time and offer fair, sustainable solutions for maintenance, repair and validation.

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030 75 79 11 22

Mo. - Do.: 08 - 17 Uhr, Fr: 08 - 16 Uhr

Service@melag.de

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Für einen heldenhaften Service: Über 30 MELAG Service-Techniker an Ihrer Seite

Maintenance

Smooth practice operations are important to us: MELAG's heroic maintenance ensures reliability, extends service life and increases safety.

Kategorien1 2-min

Repair

A reprocessing room must never stand still: Our service heroes know where things get stuck in an emergency and how to get you out of trouble.

Kategorien2 2-min

Validation

Validation for your safety: like superheroes who keep order, we validate your reprocessing processes from cleaning to storage.

And the best thing? With the SteriHero x MELAG combination offer, you not only save one journey, but also 10% on the validation offer (if you order maintenance at the same time).

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Kategorien3 2 (1)-min

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Downloadcenter

Protect the environment like a superhero! At SteriHero, we rely on digital feats of strength to save paper. In our download centre you will find all documents as environmentally friendly PDF files, available anytime and anywhere.

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Comprehensive range of services

Call a Hero

The SteriHero service network with over 900 specialist dealers and the heroic MELAG hygiene technicians ensures a personalised service in your practice.

Contact MELAG now by phone or call-back service.

Mon. - Thurs.: 08:00 - 17:00, Fri.: 08:00 - 16:00

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Efficient, transparent and cost-effective

Our Service-Super-Tools

Egal ob Wartung, Reparatur oder Validierung - unsere heldenhafte Freunde von MELAG sorgen für reibungslose Abläufe beim technischen Service.

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Checking the SteriHero qualification of your service partner

Safe with the confidence of a superhero: We screen every service technician for training on SteriHero products. This ensures that your product is in the hands of a true hero who not only has the skills, but also the knowledge required to handle your device with the utmost care and expertise.

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Customer reviews

Service is that easy with SteriHero x MELAG

This is where you speak: Whether maintenance, validation or repair - our hygiene experts provide competent and reliable support for your service enquiries.

4,9

30 Customer reviews

CR6 2479

Reviews by customers

Hameln Eye Centre GbRverified

Always available

We are very satisfied with the service. Mr Dennis Dell'Anna is always available and always very friendly. Our enquiries are always dealt with very quickly and competently. Above all, he is on hand immediately when problems arise and resolves them professionally.

Podiatry Anna Nordlohverified

Friendly and fast

Very friendly staff, whether on the phone or on site! They immediately looked for a solution to my problem and helped me quickly! Service is still very important in this company!!!

MVZ Dr Siebersverified

More than satisfied

Very competent service technicians! Friendly, punctual and professional. The work was carried out quickly, cleanly and reliably. Absolutely recommendable! Many thanks to Steffen!

Centre for Implantology Dr Lübkeverified

Clear recommendation 👍

The technicians were very competent and friendly. Everything was done professionally and reliably... absolutely recommendable. 😊👍

Dr Brigitte Krugverified

Happy

Technician checked everything, worked in a focussed manner and was punctual. Friendly service staff on the phone, quick response to questions about the invoice, etc. Nothing to complain about at the moment.

Podologiepraxis Mirjam Kahler-Feldmannverified

Verlässlicher Support für unser Gerät

Service from MELAG for MELAG - you can rely on it! MELAG customer service impressed us with the excellent service we received for our MELAG Euroklav 29 VS+.

Andrea Königsberger (Podologin)verified

A big compliment!

The employees radiate a palpable enthusiasm for the subject of instrument reprocessing. Please keep up the good work!

Anja Papenburg [Medizinisches Fußzentrum Gifhorn]verified

We are satisfied

Who could offer better service than the manufacturer itself? When it comes to technical service, we rely on MELAG customer service!

Sindy Burrowverified

Great company with great employees

MELAG has been with me for many years. Working together is always fun - you guys are great! Keep up the good work.

Fußpflege Kibo Binder-Münsterverified

Satisfied all round

Pleasant and experienced customer service fitter, highly recommended!

Reni Otte, Podologinverified

Thank you

We would choose MELAG again at any time.

Praxis für Podologie Vera Willeverified

Years of partnership

I am happy every day to offer my foot patients the best possible care and also the best hygiene and prevention of infection with pathogens.

Podologia Helpverified

Super service

MELAG x SteriHero - comprehensive solutions from devices to service!

Anne-Sophie Lorenzverified

Super service

An outstanding hygiene technician - We and our MELAtronic would not want to do without this first-class service.

Praxis Neumannverified

Friendly service + fast maintenance

A very friendly technician, the appointment went absolutely smoothly. The maintenance work was carried out quickly and everything was explained clearly and comprehensibly.

Andrea Krämerverified

Thank you ♥️

Mr Hudson is a very friendly and competent technician. The appliance was repaired to our complete satisfaction. Many thanks for that!

Zahnarztpraxis Dr. Ralf Rippelverified

All good

Mr Faust is a very nice and competent employee. Thank you very much.

Drs Varandani u. Varandani-Gogiaverified

The service is very good

Replaced spare parts should be taken away for disposal. You know best how to dispose of the various materials.

Dr Krämerverified

Repair request

Many thanks for the immediate assistance at short notice when our autoclave broke down. Due to the urgency, we couldn't wait for our depot to call us back and were very grateful for the quick support. The technician, Mr Hofacker, solved the problem very competently. The pump had to be replaced, which was possible on site thanks to the spare part in his vehicle - thank you very much!

HNO-Praxis Dr. Stetterverified

Friendly and competent

So far, all your employees have always been very friendly and competent! They are very pleasant to deal with! Keep up the good work.

Peter Albrechtverified

Recommendation

The technician was on site quickly and immediately took the time to check the appliance thoroughly. The calm and structured approach during the operation was particularly positive. Many thanks for the quick help!

Median Klinik Grünheideverified

Top

Fast response and very pleasant appointments with friendly communication.

Dental Praxis Pohlverified

Quick help

The remote maintenance went smoothly. Thank you very much!

Dr. Debus [Dermatologische Praxis Debus]verified

Professional

A very competent, friendly and courteous employee.

Dr. med. Bert Croneverified

Device maintenance

Our "old" Steri is like new - thank you very much!

Mandy Bodenstedtverified

Everything super

A very, very friendly and competent employee.

Zahnarztpraxis Dr. Hoffmannverified

The communication is right

The customer service employee was very friendly and worked cleanly. Communication beforehand went smoothly.

Dr M. Seidelverified

Good remote maintenance

The remote maintenance went smoothly and professionally.

Claudia Lange [MVZ Dental Centre]verified

Top customer service

Overall, very reliable customer service - the service technician was friendly, well prepared and completed the service quickly.

Stefan Richterverified

Everything well explained

The technician took his time and answered all the team's questions.

Frequently Asked Questions (FAQ)

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Support & Contact

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